Our Story

Introduct owns a fully private managed tier 2 datacentre in Tallinn, Estonia with its own infrastructure. (including own telco infrastructure, communication lines, tape robots etc.)  Managed Operations solution allows Introduct to offer end-to-end managed operations excellency to its customers.

Introduct owns its own private 24/7 call centre for customer and user support with customer support agents on 12-hour shifts in Tallinn, Estonia. 10 people are serving round-a-clock shifts there.

Introduct invests a lot of effort in customer retention: most of the customers come and stay with Introduct for years. Throughout its 8 year history, Introduct has seen only a handful of customer departures, yet each instance has left a lasting impact on the company, underscoring the significance of every lost customer. Every single customer is personal for us, so our retention rate is extremely high.

Introduct owns IGF (Impulse Generator Fund), a private investment fund (PE) investing into emerging technology and businesses through sweat capital investments. The current PE portfolio is not so big (4 companies to date), but IGF is constantly on the look out for new investment opportunities.. IGF has ongoing strategic partnerships with major capital funds and is co-investing with them.

Introduct runs an internal academy, known as Introduct Academy, which specializes in switching technology and customer specific stack training for Introduct employees. Introduct Academy has leaders preparing both staff for its own internal needs and Introduct customers, with a solid, market-fit proven model. This training is provided as a separate service for our customers.

Throughout its 7-year history, Introduct has been cash-positive from day one, always operating on its own funds and funding its own development. Introduct has never borrowed any money. We had our ups and downs throughout the time, but we never accumulated debt, this has been a rule of thumb from day one.